Order Information

At the present, we deal with Customers’ Enquiry through E-mail / Phone Call / Fax and Alibaba / Global Sources / Made-in-China and LED Fair. If you are interested in our LED Products then you can order by E-mail or Fax. We have a strong sales team to answer your questions before make an order.

You can tell us the Item No. you want after browsing our website and all the Items on our web are belong to our standard products. You can tell us directly the quantity and item no. you want or send your order list to our sales then we will contact with you within 8 hours. If you have your own special lights then you can send your detailed specs. and pics to us then we will contact with our engineer, this kind of order will take a little longer time because we need time to analyze your description first and make a better scheme. But in this period, our sales will keep in contact with you if any news.

After our sales receive your order list and make confirm with you for all the details of LED Lights you want then they will make a Proforma Invoice to you to make confirmation. It is confirmed by E-mail and the 2 parts will preserve the Proforma Invoice. The Proforma Invoice (PI for shot) contains all the necessary details such as Item No. / Quantity / Specs. / Delivery Time / Total Amount and our Bank Info. If you confirm the PI, you confirm the Order at the same time and we will waiting for your Payment and prepare your Orders then send to you after received your full payment.

If you orders are not our standard products such as you want to modify some specs. on our standard products or ask us to make the special lights with your own design and specs. then you should send your own schematic / drawing / graphics / clear pics or even samples to us. After our sales received your Info by E-mail, they will contact with our engineer first and make evaluation of the possibility. They will inform you the result within 3-7 working days. If it can be made then they will make a PI to you but if it really can not be made then we will tell you the truth too.

For custom products we will charge customers R&D cost and possibly new tooling cost. The new tooling cost will be refunded to the customer if the coming order volume reaches our requested amount.

All the members of HOKIN insist on integrated, harmony and win-win business cooperation and will return to our customers with superior products and best service.

 


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